Frequently Asked Questions
About Yura Skin
What is Yura Skin?
Yura Skin is a Korean Beauty brand delivering clinical-grade skincare rooted in K-Beauty science. Our formulations are built around bio-active ingredients that Korean women have trusted for decades — now accessible in one straightforward ritual, without the 12-step routine.
Where is Yura Skin based?
Yura Skin is operated by UNITE Operations Ltd, registered in the United Kingdom at 128 City Road, London, EC1V 2NX. Company number 16674923.
Are your products cruelty-free?
Yes. Yura Skin is 100% cruelty-free. No animal testing at any stage of production or formulation.
Are your products fragrance-free?
Our products are formulated to minimise irritants. The Collagen Peptide Serum contains a small amount of fragrance. If you have a known fragrance sensitivity, we recommend checking the full ingredient list before purchasing.
Who are Yura Skin products designed for?
Our products are formulated for anyone looking for visible, science-backed skincare results without complicated routines or invasive treatments. Particularly suited to women 25–45 focused on prevention and long-term skin health.
Orders
How do I place an order?
Simply add your chosen products to your cart and proceed to checkout. We accept all major payment methods including credit/debit cards and Shop Pay.
Can I modify or cancel my order after placing it?
Contact us at support@yura-skin.com as soon as possible. We dispatch within 1–2 business days so changes must be requested promptly before fulfilment begins.
Do you offer a subscription?
Yes. Subscribe to your favourite products and save on every order. Your items ship automatically on your chosen schedule. Cancel anytime — no questions asked, no fees.
Will I receive an order confirmation?
Yes. A confirmation email is sent immediately after your order is placed. If you don't see it, check your spam folder or contact us at support@yura-skin.com.
Do you offer gift options?
Contact us at support@yura-skin.com and we'll do our best to accommodate gift orders and notes.
Shipping
Where do you ship?
We currently ship to the United Kingdom. International shipping is coming soon — sign up to our newsletter to be notified.
How much does shipping cost?
Shipping is completely free on all UK orders, with no minimum spend required.
How long does delivery take?
Orders are dispatched within 1–2 business days. UK delivery takes 2–5 business days from dispatch. In exceptional circumstances, delivery will never exceed 15 days from dispatch.
How will I know when my order has shipped?
Once your order is dispatched you'll receive a shipping confirmation email with a tracking number. Use it to monitor your parcel directly on the courier's website.
What if I'm not home when my order arrives?
Your courier will leave instructions for redelivery or collection from your nearest depot. Please ensure your delivery address is complete and accurate — we cannot be held responsible for non-delivery due to incorrect address details.
My order hasn't arrived within the expected timeframe. What should I do?
If your order hasn't arrived within 15 days of dispatch, contact us immediately at support@yura-skin.com and we'll resolve it for you.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused, unsealed, and in their original packaging to be eligible for return due to health and hygiene standards.
How do I start a return?
Email support@yura-skin.com with your order details. Do not send items back without contacting us first — unrequested returns will not be accepted. Once approved, we'll send you full instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived faulty or damaged.
My order arrived damaged or faulty. What do I do?
Contact us immediately at support@yura-skin.com with a photo of the damaged item. We'll arrange a replacement or full refund at no cost to you, in line with the UK Consumer Rights Act 2015.
When will I receive my refund?
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund is processed to your original payment method within 10 business days. Allow additional time for your bank to post the credit.
Can I exchange a product?
The fastest way to exchange is to return your item and place a new order once the return is approved. Contact us at support@yura-skin.com to get the process started.
What items cannot be returned?
Opened or used beauty products where the hygiene seal has been broken, sale items, gift cards, and any custom or personalised orders cannot be returned.
I'm based in the EU. Do I have additional rights?
Yes. If your order is shipped to the UK or European Union, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations, during which you may cancel for any reason. Items must be unused and in original packaging to qualify for a full refund.
Contact & Support
How do I get in touch with Yura Skin?
We're here to help. Reach us at support@yura-skin.com or call +44 7355 612985. You can also visit yura-skin.com for more information. We aim to respond to all enquiries within 24 hours on business days.